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Supervisor, Front Desk

Supervisor, Front Desk

ResultsCXLapu-Lapu, Cebu, PH
30+ days ago
Job type
  • Full-time
Job description

A Front Desk Supervisor provides office services by implementing admin procedures and policies and monitor company-initiated projects to facilitate the efficient operation of the organization.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will :

  • Manage day to day operations of the office- daily approval and filing of exceptions for the Front Desk Associates’ hours
  • Maintain workflow by studying methods; suggesting cost reductions; and developing reporting procedures.
  • Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements, implementing changes.
  • Resolve administrative problems by coordinating with the different departments to identify solutions.
  • Provide information by answering questions and requests.
  • Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Serve as the custodian of site petty cash and is responsible for the liquidation of the full amount with official receipts to justify purchase.
  • Assist the purchasing supervisor in canvassing / purchasing of operations requirements.
  • Complete operational requirements by scheduling and assigning administrative projects; expediting work results.
  • Contribute to team effort by accomplishing related results as needed.
  • Coordinate clients’ hotel accommodations (if requested) / pickup for airport and site transportation.
  • Point person for clients’ food and requests while at the site
  • In charge of concessionaires’ application / day to day operations to ensure that it is at par to the quality of service that should be readily available for the employees

We are looking for someone who has :

  • At least a Bachelor's / College Degree in Business Studies / Administration / Management or equivalent.
  • Good Communication skills, keen to details, computer literate.
  • Willingness to work the night shift
  • The ability to work with minimum supervision
  • At least 1 year of working experience in the related field is required for this position.
  • Preferably 1-4 years’ experience of specializing in Clerical / Administrative Support or equivalent.

    • About ResultsCX

    ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. ResultsCX