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TL - Banking and Finance Account (Clark) | Onsite | ForPooling

TASQ Staffing SolutionsAngeles, Philippines

30+ days ago

Job description

Requirements :

Bachelor's degree graduate, any field.
Minimum experience of 4 years with customer service in the BPO / BPM industry
A minimum of 1 year in the role of a Team Leader.
Preferably with background or knowledge in Banking and Financial.
Amenable to work in shifting / nightshift schedule in Clark .
Amenable to work onsite

Responsibilities :

Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.

Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues

Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution

Regularly formulate and execute internal and external governance

Effectively handle client escalations and formulate actions to resolve any concerns

Work with the operations managers to obtain necessary resources like training and support for the teams requirements

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And Finance Account • Angeles, Philippines

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