Level 2 Helpdesk Support (Remote)

Key Responsibilities

• Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
• Support client infrastructure including Windows desktops, laptops, servers, and mobile devices .
• Manage issues related to Active Directory, DNS / DHCP, Exchange / Office 365, and Azure / Entra ID .
• Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points).
• Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive .
• Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage).
• Install, configure, and support backup solutions (e.g., Veeam ).
• Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls / endpoint protection .
• Perform patch management, system updates, and preventive maintenance .
• Provide occasional  client support in the Dallas / Fort Worth metroplex.
• Document all work in the PSA system ( ConnectWise Manage and PassPortal ).

Qualifications Required Skills & Experience :

Preferred Skills (nice to have) :

Schedule : Night Shift

Setup : WFH

Why Join STAFFVIRTUAL?

HMO Day 1 + FREE dependent coverage

De minimis and allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!