Telesales Representative

Position : Telesales

Location : IT Tower 2, Cebu

Work Setup & Shift : Onsite | Night Shift

Why join us?

You'll have :

Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth : Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Telesales, you will :

Contact existing inactive customers using scripts to collect feedback on the company’s service

Convert 30 or more inactive customers daily and ensure they carry out transactions

Document and follow up on customer feedback

Perform other tasks as assigned by the Customer Support Leads

What You Need : Non-negotiables :

Proven 1–2 years of experience as a telesales representative or in another sales / customer service role

Good knowledge of CRM software and telephone systems

Strong negotiation skills with the ability to resolve issues and address complaints

Emotional intelligence and professionalism when providing constructive performance feedback to team members.

Excellent written, verbal, and non-verbal communication skills

Strong problem-solving skills to develop meaningful strategies that improve service quality

Goal- and results-oriented mindset