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Sales Team Manager

Full Potential SolutionsPasig City , Metro Manila, Philippines

30+ days ago

Job description

Overview

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Manila and Davao, Philippines; Pune, India and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential.

Our Core Values :

Integrity - Do what’s right for everyone : clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.
Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
Accountability - Act like an owner. Take pride in your work.
Grace - Respect and appreciate differences. Care for one another and embrace humility.

Our Mission : To create conditions wherein people can thrive!

As a Sales Team Manager, you will be responsible for managing a team of Sales Business Agents along with creating new strategies and process flows to maximize revenue from this channel. As a team manager, you must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team. You will provide support, coaching, feedback, process improvement, performance management, and client management. The Team Manager holds the responsibility of supporting customers to qualify for business leads. This role will report to the Operations Manager of Sales Development.

Responsibilities

Manage the hiring, development, and performance of the team

Coach agents to successfully achieve their goals

Set team direction, resolve problems and provide guidance to members of the team

Inspire others to deliver their best daily

Work with peers to solve problems in creative ways

With excellent questioning and listening skills

With strong ability to build rapport

Adapt departmental plans and priorities to address business and operational challenges

Perform supervisory audits as necessary

Qualifications

College degree is preferred

Minimum of 5 years of work experience with a track record of accomplishment in sales , customer service function and technical support

Minimum of 2+ years leadership experience handling a team of agents from any Inbound Sales / Outbound sales B2B / B2C LOB program is required.

Demonstrated understanding of call center environment and a deep disciplinary knowledge of customer service and sales

Experience communicating effectively across all levels of the organization

Must be a dependable, high energy, detail-oriented person.

Demonstrated embrace of our Core Values

Must be flexible with schedule and job duties

Company drug screen and background check are required

Must be willing to work onsite and during nightshift schedule.