Now Hiring : Site Leader - Philippines Operations -

We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery.

You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.

Key Responsibilities :

Executive Leadership & Stakeholder Management

Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.

Build and maintain strong relationships with global business and technology stakeholders.

Promote a culture of accountability, collaboration, and transparency.

Technology Expertise (Mandatory)

Provide technical guidance based on strong understanding of industry trends and emerging technologies.

Support innovation and tech-driven decision-making across teams.

Operational Excellence & Delivery Management

Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.

Manage KPIs, operational metrics, and continuous improvement programs.

Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.

Talent Development & Organizational Culture

Attract, develop, and retain high-performing talent.

Mentor senior and mid-level managers to strengthen the leadership pipeline.

Promote a positive, inclusive, and performance-oriented work culture.

Global Collaboration & Cross-Cultural Management

Partner effectively with global teams across NA, EMEA, and APAC.

Align local efforts with enterprise-wide priorities and values.

Contribute to global strategic initiatives and transformation projects.

Qualifications :

• ️ 20+ years of experience in Technology, Operations, or Delivery Management
• ️ Minimum 5 years in a senior leadership or site head role
• ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
• ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
• ️ Experience managing teams of 300+ FTEs in a global support center environment
• ️ Strong cross-cultural management and stakeholder collaboration skills
• ️ Tech-savvy with a passion for innovation and continuous improvement

What We Offer :

✨ A high-impact leadership opportunity with global visibility

✨ A chance to shape the future of a strategic delivery center

✨ A collaborative, inclusive, and growth-oriented work environment

✨ Competitive salary and benefits package