Technical Support Representative (TSR) - AU / NZAccount

About the Role

In this role, youll support our Australian and New Zealand customers with equipment-related enquiries, including repairs, service requests, movements, and escalations. Youll also assist consumers who use our vending machines by troubleshooting and resolving issues over the phone. Working closely with our Equipment Services team in Australia, your primary goal is to deliver fast, accurate support and exceptional customer service.

• Handle inbound calls and emails from customers regarding equipment issues and requests.
• Troubleshoot equipment problems and aim for first-call resolution wherever possible.
• Log and escalate repairs, movements, and other service tasks as needed.
• Assist vending machine consumers with technical or product-related concerns.
• Collaborate with the Australian team to ensure seamless, high-quality service delivery.

Qualifications :