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ERC Agents - Philippines

ERC Agents - Philippines

Enhanced Resource Centers (ERC)Angeles City, Central Luzon, Philippines, 2009
3 days ago
Job description

ERC Agents - Philippines

We Create Opportunity

ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycleservicing clients nationwidewith 3,000 employees across 3locations.Well provide you with the tools, training and a team who will guide you and help you grow. And along the way youll work with smart, fun people while receiving a great benefits package and earn some serious perks.

Opportunities to gain valuable professional skills

Performance bonus potential

Career growth opportunities

Fun, innovative culture

Employee Engagement Activities

HMO Coverage for both Employee and dependent

Group Life Insurance

Paid Holidays

Paid Training

ERC Cares Program

About you :

  • Must be fluent in English.
  • Effective communication, negotiation, and problem-solving skills.
  • Strong oral and written communications.
  • Strong customer service and organizational skills.
  • Must be comfortable navigating between multiple computer screens and systems.
  • Must be able to pass a criminal background check and drug screen.

About the job :

  • Process incoming service requests / claim calls from customers and clients.
  • Provide general customer service including establishing service initiation and providing assistance to customers and clients throughout the service delivery process.
  • Capture information and enter data in computer in a timely manner.
  • Process customer claims and follow up as needed to ensure claims are resolved timely.
  • Performance is based on daily call volume / effective resolution compared to assigned monthly goals
  • PI5f8954aea0a4-30511-39034804

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    Agent • Angeles City, Central Luzon, Philippines, 2009

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