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Online Chat Agent - Telco Account - Weekends Off
Orbit TeleservicesCaloocan, National Capital Region, PH30+ days ago
Job descriptionMust have completed at least a high school education or equivalent; college undergraduates are welcome. Previous experience in a similar role is an advantage but not required. Must be able to work on-site. Willing to attend interviews conducted on-site.
Job Responsibilities :
- Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
- Accurately document customer interactions, transactions, and order details within the system.
- Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
- Support a positive and team-oriented work environment.
- Perform basic troubleshooting tasks when required.
Job Qualifications :
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Agent Online Account • Caloocan, National Capital Region, PH
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