This job offer is not available in your country.
Team Lead
TASQ Staffing SolutionsCebu, Philippines30+ days ago
Job descriptionSupervise and lead a team of representatives, providing coaching, mentoring and performance management to drive continuous improvement Monitor team performance, identify areas for improvement and implement strategies to enhance productivity and efficiency Collaborate with the wider customer service team to address escalated customer inquiries and resolve complex issues Analyze and report on team and individual performance metrics to inform decision-making and process optimization Contribute to the development and implementation of training programs to upskill team members Foster a positive, customer-centric team culture and ensure adherence to company policies and procedures.
QUALIFICATIONS :
- College graduates with 2 to 3 years of total work experience with minimum 2 years as TL in a Contact Center (Healthcare account)
- Well versed in a Healthcare account (US benefits)
- Knowledge : Conflict / Complaints management, HIPAA
What you'll be doing
Create a job alert for this search
Team Lead • Cebu, Philippines
Related jobs
At least 5 total WFM experience,.Advanced Excel experience (VLOOKUP, Pivot Table, etc.Report and dashboards creation.Good working knowledge of computer, i.
Excellent verbal & written commun...Show moreLast updated: 13 days ago
- Promoted
Team Leader (PHRN)
HRTXCebu City, Cebu, Philippines Total of 2-5 years of experience in the US BPO / Healthcare industry.Minimum 1-2 years of Team Lead experience in a US Healthcare account.
Excellent Leadership & Interpersonal relationship.Oversee dai...Show moreLast updated: 30+ days ago
- Promoted
US Healthcare Team Lead
HRTXCebu City, Cebu, Philippines Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures.
Provide basic on-the-job trainin...Show moreLast updated: 30+ days ago
- Promoted
Operations Team Leader - With SIGN ON BONUS
Stark Asia SolutionsCebu, Cebu, PH Job Summary : The Team Supervisor / Lead will oversee a team of analysts and senior analysts within the process function.
The ideal candidate should display a strong commitment to providing excellent ...Show moreLast updated: 3 days ago
- Promoted
BPO Team Leader | BPO Supervisor
TASQ Staffing SolutionsCebu City, Cebu, Philippines Job Title : Team Lead Voice Support (Retail Domain Preferred).We are seeking a proactive and experienced.The ideal candidate will have a strong background in leading teams, especially in high-volume...Show moreLast updated: 30+ days ago
- Promoted
Team Lead (Sales) - Cebu City
TASQ Staffing SolutionsCebu City, Cebu, Philippines Sales Team Lead (Cebu) | Onsite.HMO health insurance is available starting the 4th month (for employee and one dependent).
Minimum of 2 years of experience as a Sales Team Lead in a contact center s...Show moreLast updated: 30+ days ago
- Promoted
BPO- Healthcare Team Lead
HRTXCebu City, Cebu, Philippines Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures.
Provide basic on-the-job trainin...Show moreLast updated: 30+ days ago
- Promoted
Team Lead - Retail
TASQ Staffing SolutionsCebu City, Cebu, PH Nature Of the Account : Retail Start Date : ASAP Type of Support : Voice Work Arrangement : 100% Onsite (Cebu) Shift Schedule | Restdays : 24x7 Educational Requirement : Finished a...Show moreLast updated: 5 days ago
- Promoted
Sr. Team Lead
TASQ Staffing SolutionsCebu City, Cebu, Philippines Minimum 3 years of exposure as a Sr.Group Lead handling team leaders (TLs) in BPO.Experience must be in voice account support (any LOB would do).
Preferably someone who has a good background in oper...Show moreLast updated: 30+ days ago
- Promoted
Sales Team Lead (Cebu) | Onsite
TASQ Staffing SolutionsCebu City, Cebu, Philippines HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent).At least 2 years of experience as a Sales Team Lead in a contact center environment.
At least college level education.Has s...Show moreLast updated: 30+ days ago
- Promoted
Team Lead - WFM MIS / RTA
TASQ Staffing Solutions, Inc.Cebu, Cebu, PH Start Date : ASAP Work Arrangement : 100% Onsite in Cebu City Shift Schedule : US Business hours Role Requirements : > .Must be a Bachelor's Graduate > .
WFM experience, with 2 years in a superviso...Show moreLast updated: 13 days ago
- Promoted
Data Analytics Team Manager
Dempsey CompanyCebu City, Cebu, PH Graduate of any Business or IT-related course Advanced knowledge of MS Excel formulas, functions, and shortcuts At least 2 years of experience in a managerial role Superior communication and inte...Show moreLast updated: 21 days ago
- Promoted
Operations Team Lead / Supervisor (BPO)
TASQ Staffing SolutionsCebu, Cebu, PH Work Arrangement : 100% Onsite (Cebu City) Shift Schedule : Shifting Schedules (24x7 operations) Role Requirements : > .Finished at least 2 years in college (no back subject / s) > .Team Lead in B...Show moreLast updated: 30+ days ago
- Promoted
Team Lead - Cebu
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is looking for a travel call center team lead to work on-site either in F.The pre-screening interview will be done over-the-phone.
About the job Team Lead - Travel Account (Cebu).Shift Schedule...Show moreLast updated: 30+ days ago
- Promoted
Ordering Team Manager
DEMPSEY RESOURCE MANAGEMENT INC.General Maxilom Avenue, Cebu City, Cebu, PH Graduate of any Business or IT-related courses or Statistics - With at least 2 years of straight experience aligned to a managerial position - With advanced knowledge of MS Excel formulas, function...Show moreLast updated: 30+ days ago
- Promoted
Operations Supervisor / Team Lead
TASQ Staffing Solutions, Inc.Cebu, Cebu, PH Work Setup : On-site (Cebu City) Shift : Shifting Schedules (24x7) Qualifications : > .Completed at least 2nd year college completed (no back subjects) > .
At least 2 years of Team Lead / Supervisory rece...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
TASQ Staffing SolutionsCebu, Philippines TL in a Contact Center (Healthcare account).Well versed in a Healthcare account (US benefits).Knowledge : Conflict / Complaints management, HIPAA.
Supervise and lead a team of representatives, providin...Show moreLast updated: 30+ days ago
- Promoted
US Healthcare Account - Team Lead
HRTXCebu City, Cebu, Philippines Total of 2-5 years of experience in the US BPO / Healthcare industry.Minimum 1-2 years of Team Lead experience in a US Healthcare account.
Excellent Leadership & Interpersonal relationship.Monitor act...Show moreLast updated: 30+ days ago
- Promoted
Team Lead - Ecommerce (Cebu City)
TASQ Staffing SolutionsCebu, Cebu, PH About the job Team Lead - Ecommerce (Cebu) | Onsite Nature Of the Account : Ecommerce Start Date : 17-Oct Type of Support : Voice Work Arrangement : 100% Onsite (Cebu) Shift Schedule | Restda...Show moreLast updated: 30+ days ago
WFM Team Lead (Workforce Lead)
TASQ Staffing SolutionsCebu City, Cebu, PhilippinesQuick Apply
- Promoted
Team Lead - Retail (Cebu) | Onsite
TASQ Staffing SolutionsCebu, Philippines At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain).Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.Facilit...Show moreLast updated: 30+ days ago