Credit and Collection Head

JOB SUMMARY :

The Credit and Collection Head is responsible for overseeing the company’s credit and collection operations to ensure healthy cash flow, minimize credit risk, and maintain positive customer relationships. This role leads the credit and collection team in developing and implementing effective credit policies, monitoring receivables, managing collections, resolving payment issues, and ensuring compliance with company policies and regulatory requirements. The position also supports management by providing timely financial analyses and recommendations to improve credit and collection performance.

KEY RESPONSIBILITIES :

Credit Management and Risk Control

Develop, implement, and maintain credit policies and procedures to ensure sound credit risk management and compliance with company standards.

Evaluate and approve customer credit applications, set credit limits, and determine payment terms based on creditworthiness and business potential.

Review and recommend adjustments to credit limits in response to changes in customer financial status or payment behavior.

Coordinate with Sales and Finance teams to ensure credit terms align with business objectives and risk tolerance.

Collection Operations

Oversee and direct the collection of all accounts receivable to ensure timely payments and maintain target collection efficiency and aging performance.

Supervise collection activities, including customer follow-ups, dispute resolution, and negotiation of payment arrangements.

Manage delinquent accounts, including initiating appropriate collection actions and recommending accounts for legal action when necessary.

Monitor daily, weekly, and monthly collection performance and ensure accuracy of aging reports and other collection metrics.

Team Leadership and Process Improvement

Lead, mentor, and develop the credit and collection team to ensure high performance and adherence to best practices.

Establish internal controls and standardized procedures to improve efficiency and accuracy in credit evaluation and collection processes.

Collaborate with Sales and Accounting teams to resolve billing issues, bounced checks, overdue accounts, and customer disputes.

Implement continuous process improvement initiatives to enhance credit assessment, collection follow-ups, and customer communication.

Reporting and Compliance

Prepare and present periodic reports to management, highlighting credit exposure, delinquency trends, collection status, and recommended actions.

Ensure compliance with internal controls, company policies, tax regulations, and other applicable legal requirements.

Support financial forecasting and budgeting by providing accurate data on collections and receivables performance.

Other Responsibilities

Perform other related duties and special projects as assigned by management.

QUALIFICATIONS :

Bachelor’s degree in Accountancy, Finance, or Business Administration.

At least 5 years of experience in credit, collection, or financial management, with a minimum of 3 years in a supervisory or managerial capacity.

Strong leadership, analytical, and decision-making skills.

Proficient in credit evaluation, risk analysis, and collection strategies.

Demonstrated ability to build relationships with clients while maintaining firm credit control.

CORE COMPETENCIES :

Credit Risk Assessment and Management

Leadership and Team Development

Analytical and Problem-Solving Skills

Communication and Negotiation Skills

Organization and Attention to Detail

Time and Performance Management

Strategic Thinking and Financial Acumen

Systems and Process Optimization