Head of Credit Strategy & Operations

About Our Client

A leading regional platform in Southeast Asia, offering everyday services alongside innovative financial solutions. This role sits within its financial services arm, overseeing lending operations for consumers and SMEs to enable responsible growth, operational excellence, and financial inclusion at scale.

Job Description

Lead the credit risk and collections strategy, overseeing end-to-end lending operations for consumer and SME portfolios across Southeast Asia.

Balance business growth, operational efficiency, and responsible lending while ensuring regulatory compliance and strong governance.

Collaborate with cross-functional teams (product, analytics, operations, legal, finance) to design and execute risk-informed strategies.

The Successful Applicant

Bachelor's or Master's in Statistics, Economics, Finance, Mathematics, or a related field.

8-15+ years of leadership experience in credit risk, collections, or credit policy.

Deep understanding of the full credit and collections lifecycle for consumer and SME lending.

Advanced analytics expertise, including SQL, R / Python / SAS, and data visualization tools (PowerBI / Tableau).

Proven ability to build credit / collections scorecards, segmentation strategies, and predictive models.

Experience setting up and managing credit governance frameworks, KPIs, NPLs, and write-offs.

Strong knowledge of debt-collection laws, AML / KYC standards, and fair-lending compliance.

Experienced in regulatory engagement, audits, and reporting.

Track record of leading and developing high-performing teams (5+ direct reports).

Effective collaborator with product, analytics, operations, legal, and finance teams.

Skilled at designing risk-informed pricing, underwriting, and customer-centric collections strategies.

What's on Offer

Impact at Scale

Growth & Innovation

Collaborative Culture

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