Tamil Technical Support Specialist (Pharmaceutical company)

BENEFITS : Free shuttle services

HMO and Life Insurance

Sick leave, Vacation leave

Dental Insurance

Seminars and online resources about health related topic

Fitness events

Retirement Plans

Recreation And Sports Activities

13the month Pay

Visa Processing JOB DETAILS : Company Profile : An american healthcare company that serves 150 countries globally to promote best healthcare across all ages and is present for more than 100 years in the industry. It is one of the leaders in providing innovative healthcare solutions to make life easier.

Position : Tamil Technical Support Specialist

Industry : Pharmaceutical company - Shared Services

Location : BGC, Taguig City

Salary : Php 100,000 - Php 120,000

Work Schedule : Shifting

Work set up : Work onsite

Requirements :

Indian National who can speak, read and write Tamil language

Tamil speakers currently residing in the Philippines and fluent in English

Graduate of any Bachelor’s Degree related to medical - Nursing, Medical Transcriptionist, Healthcare, and Engineering etc.

With experience in Customer complaints management that preferably related to Technical issues

With experience working in clinical / medical environment or customer facing role is required

Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Responsibilities :

Handling Medical related customer technical support cases through phone, email and chat

Deliver first level support in providing resolution of customer complaints / inquiries

Manage to keep all the complaints and inquiries documented and information are accurate

Ensure to provide resolution to clients that is within the company’s standard procedures

Participate in sharing new ideas and innovation to develop the areas of expertise of the company

Recruitment Process :

Face to face Initial Interview

Behavioral Interview and Exam

Final Interview

Job Offer