Operations Team Leaders - Alabang

Techno Global Team, Inc. is currently seeking for a Operations Team Leader.

The role is client-facing and primarily focused on customer service.

You will be expected to handle and resolve customer support requests, produce accurate client reports and actively monitor team performance for each campaigns.

Your teamu0026's success will result in the companyu0026's success, their individual successes, and ultimately your personal success.

• With us, you reap the benefits of

Continuous career development

HMO with Dental (with dependent & pre-existing conditions accepted)

Mental health consultations

Access to Medical Team on Day 1

Life insurance

Paid-time offs

Annual Appraisal based on merits

Free Daily Meals

Employee referral programs

Regular awards and recognitions

Never missed a payout or let go anyone due to the pandemic

Employee Savings Program

Camaraderie that lasts a lifetime

On-board and train new Philippines based staff where required

Work to encourage & drive your team

Provide feedback both positive and negative to Philippines based staff

Provide feedback both positive and negative to clients and management

Monitor Philippines based staff quality and service efficiency u0026ndash ensuring that all designated roles are covered in the event of a late start or sick day

Build effective relationships between Global Clients and Philippines staff

Manage projects assigned to Philippines staff to ensure they get completed on time

Produce brief weekly or monthly reports about activity within the Philippines team

Download KPI Report for TGT Awards and submit to TGT Operations Manager

Ensure that the end-of-shift procedures are completed

Work with clients to ensure proper coverage is maintained by support teams to during agreed operations hours.

Provide management reports on operations, escalating on issues as required and proposing process improvements.

Discuss and manage scope and objectives together with the customer assuring compliance to agreed targets.

Work with Operations Managers and achieve target service improvement objectives.

At least 3 years managing a team

Preferably with Bachelorsu0026' / College Degree in IT or any related courses in IT

Experience working in an IT Service Desk environment as an IT personnel

Great communications skills

Organizational and Time Management skills

Excellent documentation skills

Can work onsite - BGC or Alabang site

We understand that transitioning to a new company during these times might be unnerving, but we make it easy for you by :

100% virtual recruitment & onboarding

Assign a buddy to assist with your transition

Being compassionate

About the Team

Our work culture is based on transparency, trust, and camaraderie.

Our goal is to introduce Filipino talent to companies around the globe who also aim to create a positive impact to the world.

Techno Global Team, Inc. is currently seeking for aOperations Team Leader.The role is client-facing and primarily focused on customer service.

You will be expected to handle and resolve customer support requests, produce accurate client reports and