Thai Speaking Customer Care Senior Associate

Summary : Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Experience Required :

• Strong communication & customer service skills in English and required foreign language
• Minimum 2.5 years of international contact center experience
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Prior digital / call center experience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Team oriented and self-motivated.
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
• Sound decision making.
• Must be able to effectively adapt to accelerating changes.
• For remote work a secure workspace and effective internet connectivity is necessary.

Work Set-Up