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Restaurant General Manager (Wm Mabalacat)
One Food Group Management Services, Inc.Philippines, Philippines3 days ago
Job descriptionDevelop and implement strategies to enhance guest experiences and address customer feedback effectively. Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations. Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers. Conduct regular performance evaluations and provide ongoing coaching and mentoring. Foster a positive work environment that encourages teamwork, motivation, and employee retention. Set and achieve sales goals and profitability targets, including managing budgets and financial performance. Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance. Implement cost-control measures to maintain or improve profitability. Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales. Coordinate with marketing teams to implement brand initiatives and community engagement activities. Oversee store financials, including budgeting, forecasting, and financial reporting. Ensure accurate and timely processing of financial transactions and adherence to financial controls. Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues. Develop and implement contingency plans to address potential challenges and disruptions. Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards. Conduct regular audits and inspections to ensure adherence to health and safety guidelines. Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales. Collaborate with other departments to organize and manage events that align with brand objectives.
Key Responsibilities :
Overall Store Operations :
- Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
- Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
- Monitor and evaluate operational processes to identify and address areas for improvement.
Customer Satisfaction :
People Development :
Sales and Profitability Targets :
Marketing and Promotional Strategies :
Financial Management :
Crisis Management :
Standards and Compliance :
Store Events and Activities :
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General Manager • Philippines, Philippines