Systems Engineer

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities

• Work as a coordinator on the Break-Fix team
• Review the assigned ticket to identify how the Break- Fix team can assist in resolution
• Review all the open tickets to identify any other issues that can be solved with the same dispatch
• Create a BAP / Platform One Order following the UBF process
• Generate a work order and submit to the contractor pool
• Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
• Once a technician has been assigned
• 1.Call technicians to confirm he / she has the skills an tools required
• 2,Confirm date and time has been dispatch
• 3,Confirm pricing
• 4,Confirm the name of the resource and contact information
• Coordinate a remote technical resource to assist the on-site technician using our booking / scheduling tools
• 1,Update the appointment and ticket as needed
• Communicate scheduling updated to both residents, property staff and contractors
• Communicate technical updated to both residents, property staff and stakeholders.
• Collaborate with on-site resources to ensure proper ticket documentation and resolution
• Follow up with on-site resources to confirm attendance and resolution

1,Add troubleshooting or other notes to the ticket and close or reassigned where appropriate

2,Reschedule on-site appointment as necessary

Requirements