Global Processes and Continuous Improvement Manager - MOA

About the job : Global Processes and Continuous Improvement Manager (Process Excellence Manager) - MOA | Onsite

Work Setup up and Shift Schedule : Flexible schedule

Location : MOA

Requirements :

Lean Six Sigma Yellow Belt Certified—At least for 5 years

Lean Six Sigma Green Belt Certified

Process Excellence experience in BPO Setting

Responsibilities :

1. Lead and own projects by identifying and analyzing preliminary business needs and conducting cost-benefit analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, tracking and reporting progress, and documenting end-to-end project details, including ROI identification.

2. Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of cost-benefit analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting, including ROI in the TAP Projects Tracker

3. Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement

4. Own and / ormentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation

5. Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, and mentoring and / or leading projects that are a product of an idea.