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RCX Support and Leadership Workforce Management 2024

ConcentrixPHL Quezon City, UP Tech 1

30+ days ago

Job description

Description

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.

Make that bold move today! Join Concentrix

In a world full of average,  Concentrix  stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.

Make that bold move today! Join Concentrix

What you need

College graduate / College level
Can work Onsite
Willing to work in GY or Shifting Schedules
Must have an experience handling customer service or sales programs etc
Strong analytical, problem solving and general troubleshooting skills
Ability to communicate technical issues in non-technical terms
Able provide customer and technical support to customers through inbound phone, chat and email requests

What will you be doing?

Review and analyze program performance to determine program needs

Approve personnel activities concerning hiring, training, development and performance management

Provide written performance appraisals

Act when necessary as a problem solving escalation point

Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage

Identify and oversees program / problem resolution

Maximize potential of subordinates through coaching, development and effective performance management methods

Track client issues and maintains client correspondence and issue resolution

Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and / or reduced operating expenses. Review workflow to ensure improved

Location :

PHL Quezon City - UP Tech 1

Language Requirements :

Time Type :