This is a remote position.
Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required.
Maintain excellent communication with all internal and external end users and within the IT Team.
Deliver service excellence
Documentation procedural and operational instructions on Wiki’s for end user’s
Manage best in class cloud SaaS technologies.
Point of escalation for end user technical issues.
Maintain Cloud application user directories.
Ad-Hoc Onsite device support if necessary.
Remote support (including flexible work hours to support our international team)
Requirements
3-4 Years’ Experience in a Helpdesk Infrastructure support role.
Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.
Proven capability in Mac OS troubleshooting and support
Excellent knowledge of macOS System Settings and DEP Enrollment.
Intermediate macOS patching knowledge.
Comfortable using Bash scripting languages for macOS.
Experience in Supporting an MDM solution, preferably Jamf Cloud.
Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:
Microsoft Office 365
Microsoft Entra ID
Atlassian Cloud
Strong Time Management skills to work in a fast-paced ever-changing environment.
Self-starter and Team player
Happy working in an autonomous, trusting environment.
Advantageous but not essential experience :
IT Degree or relevant IT qualifications
JAMF 200 certified (preferably)
MS-100: Microsoft 365 Identity and Services or similar certification
Atlassian Administration (preferably)
Any experience working with or in a Salesforce environment
ISO27001 and GDPR experience and knowledge
Benefits
Competitive Salary Package: Receive a pay package that matches your skills and experience.
Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
Learning Opportunities: Access training, certifications, and mentorship to grow your career.
Team Engagement: Join team-building activities and wellness programs.
Modern Tools: Use the latest technology to excel in your role.
Career Growth: Clear paths for promotion and professional development.
Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.
Referral Rewards: Earn bonuses for bringing great talent to the team.
Retirement Plan: Secure your future with a company-sponsored retirement plan, ensuring financial stability and peace of mind for your years ahead.
Tech Ops Support Engineer • Makati, Philippines
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