Tech Ops Support Engineer

This is a remote position.

• Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required.
  

• Maintain excellent communication with all internal and external end users and within the IT Team.
  

• Deliver service excellence
  

• Documentation procedural and operational instructions on Wiki’s for end user’s
  

• Manage best in class cloud SaaS technologies.
  

• Point of escalation for end user technical issues.
  

• Maintain Cloud application user directories.
  

• Ad-Hoc Onsite device support if necessary.
  

• Remote support (including flexible work hours to support our international team)
  

Requirements

• 3-4 Years’ Experience in a Helpdesk Infrastructure support role.
  

• Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.
  

• Proven capability in Mac OS troubleshooting and support
  

• Excellent knowledge of macOS System Settings and DEP Enrollment.
  

• Intermediate macOS patching knowledge.
  

• Comfortable using Bash scripting languages for macOS.
  

• Experience in Supporting an MDM solution, preferably Jamf Cloud.
  

• Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:
  

• Microsoft Office 365
  

• Microsoft Entra ID
  

• Atlassian Cloud
  

• Strong Time Management skills to work in a fast-paced ever-changing environment.
  

• Self-starter and Team player
  

• Happy working in an autonomous, trusting environment.
  

Advantageous but not essential experience :

• IT Degree or relevant IT qualifications
  

• JAMF 200 certified (preferably)
  

• MS-100: Microsoft 365 Identity and Services or similar certification
  

• Atlassian Administration (preferably)
  

• Any experience working with or in a Salesforce environment
  

• ISO27001 and GDPR experience and knowledge
  

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.
  

• Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
  

• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
  

• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
  

• Learning Opportunities: Access training, certifications, and mentorship to grow your career.
  

• Team Engagement: Join team-building activities and wellness programs.
  

• Modern Tools: Use the latest technology to excel in your role.
  

• Career Growth: Clear paths for promotion and professional development.
  

• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.
  

• Referral Rewards: Earn bonuses for bringing great talent to the team.
  

• Retirement Plan: Secure your future with a company-sponsored retirement plan, ensuring financial stability and peace of mind for your years ahead.