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IT DispatcherCloudConsole • Makati, Metropolitan Manila Area, Philippines
IT Dispatcher

IT Dispatcher

CloudConsole • Makati, Metropolitan Manila Area, Philippines
30+ days ago
Job description

Duties and amp; Responsibilities:

  • Manage and respond to incoming calls for technical support requests and incidents from end users.
  • Perform triage to assess the severity and nature of reported incidents.
  • Prioritize and escalate tickets based on urgency and impact.
  • Provide timely and effective resolution of desktop issues within agreed service level agreements (SLAs).
  • Accurately document all incidents, actions taken, and resolutions in the ticketing system.
  • Monitor and track incident progress to ensure timely follow-up and closure.
  • Collaborate with team members to continuously improve triage and dispatch processes.
  • Stay updated with the latest technology trends and best practices in desktop support.

Qualification:

  • Bachelor and #x27;s degree in Information Technology, Computer Science, or related field.
  • At least 2 years of experience in desktop support, dispatching, or a related role.
  • Some background experience with desktop hardware and software, as well as troubleshooting will be an advantage.
  • Excellent problem-solving skills, with experience in incident management and ticketing systems.
  • Strong and effective communication skills, both verbal and written, to effectively interact with end users and technical teams.
  • Ability to work under pressure, multitask, and meet tight deadlines.
  • Detail-oriented with excellent organizational skills.
  • Familiarity with ConnectWise Manage and Ring Central is a plus

Work Shift, Schedule and Setup:

  • Work shift will be on a night shift (8:00 a.m. through 5:00 p.m. Central Standard Time) Monday through Friday. US morning hours
  • Will be doing hybrid setup with onsite work of per need basis.
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IT Dispatcher • Makati, Metropolitan Manila Area, Philippines

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