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HR Service Lead

HR Service Lead

MicrosoftMakati City, Metro Manila, Philippines
30+ days ago
Job description

Overview

The HR Services center of excellence’s aspiration is to enable HR services at scale, simplify processes and transactions, improve data quality and consistency, and help deliver a great employee experience across Microsoft. Providing end-to-end operational HR services through our Tier 0 (HRWeb) and tier 1 (AskHR) employee inquiry support funnel. Performing “hire-to-retire" business process administration with operational support for recruiting, compensation, benefits, learning and on-boarding programs globally. And platform management to enable COEs to deploy programs at scale.

The HR Service Lead is a key role in the delivery of quality services to business leaders, managers and employees, as well as to the HR community and driving an agenda of continuous improvement. This role is supporting the Europe region in our New Hire service line, and will be on Afternoon shift. This role requires management excellence to lead a service line team (external resources), thought-leadership to drive consistency in processes & services aligned to Global / Functional / Local policies to exceed performance expectations, contribution to the global end-to-end process design that enhances the employee experience, and use of data, insights, and voice of the customer framework to identify trends and improvement opportunity areas for operational quality and efficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required / Minimum Qualifications

  • 5+ years of work experience in HR Shared Services / HR Service Delivery.
  • Strong understanding of Hire-to-Retire lifecycle, ability to develop and maintain related end-to-end processes, Desk Top Procedure and Knowledge base.
  • Well experienced in vendor management including ability to measure & report vendor performance, continuously improve processes, deliver against agreed objectives / service levels, etc.

Additional or Preferred Qualifications

  • Ability to handle sensitive information and to make decisions that impact customer service levels with a sense of urgency.
  • Understanding of basic immigration law in the supported region, alongside experience in implementing immigration and mobility processes across different countries.
  • Solid knowledge and proficiency in SAP SuccessFactors, Employee Central, MS Visio, Access, Excel is a plus.
  • Strong Project management skills, Influencing skills and ability to Train the team on an ongoing basis.

    • Responsibilities

  • Accountable for the overall delivery of New Hire services for the countries in the service region meeting and striving to exceed KPI targets, and operating as an escalation point of contact for employees and partners across the region.
  • Accountable for Data Privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases.
  • Accountable for service process documentation, desk-top-procedures, and knowledge base articles for assisted support.
  • Accountable for contributing to the global standard design for New Hire & Transfer processes.
  • Accountable for driving standardization and continuous improvement.

    • Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect