Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate for Unsecured Lending Verification team – Customer Care!
Responsibilities
Process verification for customer requests for credit cards and Personal Loan applications originated through Online, Retail and Direct channel. The Services shall be performed in accordance with Standard Operating Procedures (SOP), which will be made available. The Services to be provided are as below:
process Unsecured Lending credit verification requests to unconditional approval
make outbound and inbound calls required to process application · actively manage work in progress (WIP) requests
resolve any banker or customer escalations in timely manner · provide performance reporting
alert Unsecured Lending team of any challenges or escalations requiring further review
Minimum Qualifications
High School / Senior High School graduates are accepted, College graduates are preferred
Ability to perform in a fast-paced and high volume service center with prior experience in banking industry
Ability to read income, liability and expense statements
Ability to drive great customer experience with solution-oriented mindset while complying to rules and policies set up by the bank
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules
Detail oriented
Preferred Qualifications
Proficient computer skills and attention to detail
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Negotiation and analytical skills
High level of integrity
Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Process Asscociate • Muntinlupa City, Philippines
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