CSR Spanish Bilingual (Cebu Onsite)

Industry : Retail & E-Commerce

Work Setup : Onsite

Location : IT Park, Cebu City, Cebu

About the Role :

We are seeking a Spanish Bilingual Customer Service Representative to join our growing team supporting a global retail and e-commerce brand. This role is ideal for someone who thrives in a fast-paced environment, values customer satisfaction, and is passionate about providing outstanding support in both English and Spanish.

Key Responsibilities :

• Handle inbound and outbound customer interactions via phone and email in both Spanish and English
• Assist customers with order inquiries, product information, returns, and general service concerns
• Accurately document customer interactions in internal systems
• Escalate issues when necessary, following proper procedures and protocols
• Collaborate with internal teams to ensure timely resolution of customer concerns
• Maintain a high level of professionalism, empathy, and product knowledge at all times

Qualifications :

What We Offer :