Tier 1 Tech Engineer

Job Description

As a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.

Key Responsibilities :

• Provide outstanding technical support across multiple channels including phone, email, and chat.
• Identify, troubleshoot, and resolve hardware and software issues for customers and internal staff.
• Log and maintain detailed records of support queries and resolutions in the ticketing system.
• Assist in maintaining and enhancing the knowledge base with up-to-date solutions and FAQs.
• Collaborate with other IT support team members to escalate complex issues as necessary.
• Engage in continual learning to stay updated on new technologies and support methods.
• Foster a customer-friendly environment and ensure user satisfaction.

Requirements

Benefits