Network Support Engineer - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is hiring a full-time Network Support Engineer / Network Administrator on behalf of our client, a rapidly expanding telecommunications company providing high-performance internet and fixed wireless services. Our client values innovation, service quality, and a customer-first mindset. They are seeking a technically strong, proactive professional who thrives in a fast-paced operations environment and is excited to support modern wired and wireless infrastructure.

About Our Client

Our client is a dynamic telecommunications provider delivering reliable, high-speed fixed wireless and internet services to a diverse customer base. They operate with a strong cultural foundation built on :

Teamwork & Dedication

Integrity

Quick Learning & Critical Thinking

Innovation

Continuous Growth

Their environment is ideal for someone who enjoys solving complex network challenges, providing exceptional customer support, and contributing to a collaborative technical team.

Responsibilities

Provide Tier 2–3 remote support to customers and Field Services teams through calls, tickets, and internal communication platforms.

Troubleshoot fixed wireless PTP / PTMP equipment and link issues.

Support routing and switching environments using Cisco and MikroTik equipment.

Perform proactive and reactive network monitoring and maintenance.

Execute configuration-level changes while following established approval processes.

Utilize ticketing systems, hardware configuration interfaces, and controller software to manage customer and network needs.

Document troubleshooting steps, configurations, engineering updates, and network designs clearly and accurately.

Collaborate with internal departments to ensure timely, high-quality resolution of customer issues.

Participate in an on-call rotation for escalations and after-hours emergencies.

Requirements

3+ years of hands-on networking or fixed wireless support experience.

Excellent verbal and written English communication skills (non-negotiable).

Strong troubleshooting abilities across Layer 2 / 3 networks.

2+ years of experience with routing protocols.

Experience with Tarana, Ubiquiti, or similar fixed wireless platforms (PTP / PTMP).

Proficiency with Cisco IOS and / or MikroTik RouterOS.

Ability to work independently during U.S. business hours (PST).

Preferred Certifications (any of the following) :

CCNA / CCNP / CCIE

MTCNA / MTCRE / MTCINE

JNCIS-SP / JNCIE

UEWA

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

Requirements

3+ years of hands-on networking or fixed wireless support experience. Excellent verbal and written English communication skills (non-negotiable). Strong troubleshooting abilities across Layer 2 / 3 networks. 2+ years of experience with routing protocols. Experience with Tarana, Ubiquiti, or similar fixed wireless platforms (PTP / PTMP). Proficiency with Cisco IOS and / or MikroTik RouterOS. Ability to work independently during U.S. business hours (PST). Preferred Certifications (any of the following) : CCNA / CCNP / CCIE MTCNA / MTCRE / MTCINE JNCIS-SP / JNCIE UEWA