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Head of Agency Strategy & Administration

Head of Agency Strategy & Administration

FWD Life Insurance CorporationPhilippines 1
30+ days ago
Job type
  • Full-time
Job description

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

For more information, please visit fwd.com.ph.

Statistics >

Life >

2022 >

Based on Paid-Up Capital

Statistics >

Life >

2022 >

Based on New Business Annual Premium Equivalent

The job will provide leadership in the three towers of the Agency function which are : Agency Transformation, Agency Administration and Agency Recruitment. It is expected for this role to lead the achievement of the department’s strategic initiatives / goals through :

a. Assessing areas for improvement in execution and design interventions to effectively recruitment and scalability goals.

b. Strengthening governance arrangements across agency operations and transformation programs that support the delivery of key strategic priorities.

c. Championing agency policies and activities for a smooth delivery of the functions services and core processes

Key Responsibilities :

Agency Strategy

  • Oversee and approve policies and agency services needed to find solutions to delivery pain points and drive positive changes for continuous service quality improvement.
  • Lead innovative initiatives that would result to a world class Agency Administration team that helps achieve FWD’s vision.
  • Collaborate with Agency Senior Leadership Team to deliver more efficient approach of routine agency processes.
  • Drive the adoption of positive and disciplined control culture within the agency team.

Agency Recruitment

  • Achieve strategic and cultural change initiatives to gear towards agency growth and scalability.
  • Design innovative recruitment processes and systems and introduce enhancements where applicable.
  • Work with the agency sales management team to align key performance metrics to support recruitment goals.

    • Agency Administration

  • Oversee that effective management of the Agency Administration function through relevant and improved processes.
  • Achieve stronger relationships among members of the department’s leaders, team members and stakeholders.
  • Influence and sustain a high-performance culture and organizational mindset to effectively embed and communicate agency policies and procedures.
  • Manage with Agency Strategy and Transformation Manager to coordinate agency KPIs and service levels.

    • Knowledge and Skills

  • University Graduate from a reputable institution.
  • Minimum 10 years of people management and leadership experience in
  • Minimum 10 years of work experience in Agency Recruitment and Agency Administration

    • Privacy Notice

    Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

    FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .

    When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.