SAP Material Management Analyst

1. Position Summary

The Application Support - SAP MM Analyst role is to provide functional support within the Materials Management module of the ARDx SAP systems. The SAP MM Analyst will be responsible for providing day to day support for the global ARDx business, working with other team members and business users to resolve issues. Assist the SAP Team Lead in ensuring the support function provides an appropriate response level in resolving SAP production environment issues and promoting change requests to the production environment. The position requires the ability to work in a flexible shift, which may include evenings and potentially some weekends, with an on-call requirement for escalated high priority issues.

2. Essential Duties and Responsibilities (Key Activities)

• This is a Level 2 support position that directly interacts with end users and company management.
• Responsible for the day to day end user support for the ARDx SAP Systems.
• Diagnose, analyze and resolve issues efficiently.
• Contribute to continuous improvement initiatives relating to the processes used to resolve Incidents / Change requests.
• Adhere to the SLA’s set by ARDX for all types of support work.
• Identify and design system enhancements required in response to incidents raised by the user community.
• Complete the functional and configuration documentation for any solutions delivered.
• Provide training to users on standard ARDx processes.
• Maintain SAP process related documentation in accordance with our Change Management policies and processes.
• Establish a strong and effective working relationship between the Functional and Security based SAP teams as well as the Transition Management and Project teams.
• Assist in the assessment, determination and documentation of customer requirements for services provided by ARDX.
• Abide by all ARDX Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures.
• Undertake any other duties reasonably requested to meet business needs.

3. Dimensions – Education / Experience / Skills

The base pay for this position is

N / A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY : Information Risk & Quality Assurance

DIVISION : BTS Business Technology Services

LOCATION : Philippines >

Taguig City : Five / Neo Building

ADDITIONAL LOCATIONS :

WORK SHIFT : Standard

TRAVEL : Not specified

MEDICAL SURVEILLANCE : Not Applicable

SIGNIFICANT WORK ACTIVITIES : Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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