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Customer Service Representative - Bohol
TASQ Staffing SolutionsTagbilaran City, Bohol, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionMust have completed at least 2nd year in College, SHS or a 2-year associate degree with or without BPO experience HS Graduates (old curriculum) are welcome provided you have at least 6 months of international BPO experience or 1 year of local BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in Tagbilaran City, Bohol Amenable to work on shifting schedule Can start ASAP Must be resourceful and able to solve problems while ensuring compliance to processes and policies Able to collaborate with other team members and is receptive to feedback
We're hiring for detail-oriented and proactive Customer Service Representatives to join a fast-growing team responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Required Skills and Qualifications
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Customer Service Representative • Tagbilaran City, Bohol, Philippines
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