KEY ROLES :
- Assist customer's concerns and queries
- Repair and document any equipment from the client, both under warranty and chargeable.
- Monitor status of engineering during projects.
- Coordinate with customers in order to fulfill customer needs and satisfaction.
- Create accurate reports and possible recommendations to customers.
- Create turnover documents for sales and customers.
- Create and save backup files for the alignment of equipment.
- Handle remote support to clients
- Ensure all received cases are properly recorded and reported.
- Proper handover of cases to the co-tech support engineer
- Monitor and report any defects in individual tools, special tools, project equipment, software, etc.
- Report to the engineering assistant manager or manager for issues encountered in rendering the job.
MINIMUM QUALIFICATIONS :
Bachelor’s Degree in Electronics, Electrical, or other related fieldsPreferably with IT related backgroundCan work overtime and night shiftsHigh-level of attention to detailHigh-level customer care approachHigh-level technical and analytical skillsDecisive and high level of confidenceInnovative, flexible, and adaptable to new technologiesProficient and able to use various software user interface (UI) varietyResult-driven individualGood communication skills both oral and writtenAllowed to travel on short noticeLOCATION : Quezon City
SALARY : Php 20,000 - Php 25,000 (negotiable)
ARRANGEMENT : On site reporting
NOTE : This is DIRECT hiring / NOT under Agency