Virtual Medical Receptionist For An Optometry

We are looking for Virtual Medical Receptionists, Scribes, and Billers for Eyecare practices.

Eyecare industry experience is required.

As the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction.

Your goal should always be to make patients comfortable and well-informed.

You will be responsible for various receptionist and clerical duties for the optical practices.

• Job duties and responsibilities
• Answer all incoming calls and schedule appointments, redirect the calls or keep messages
• Answer all the customers' questions and address their complaints
• Gather required information from patient and medical insurance providers
• Verify medical insurance benefits and submit insurance claims
• Prepare and manage outgoing mail
• Place supply orders when necessary
• Monitor and update records and files
• Provide general administrative support for the practice
• Job requirements and qualifications
• Fluent English
• Experience and knowledge with medical insurance verification and submission of claims is a plus
• Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.
• High School diploma
• Additional qualifications will be a plus
• Soft Skills
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric
• Ability to multitask
• Reliable and punctual
• Other Requirements
• Excellent WIFI (minimum 50 -50MB speed)
• Own laptop or desktop computer
• Sufficient backup power supply for power outages
• Good quality headset with a built-in microphone
• Working hours are Monday to Friday and vary depending on the client's time zone