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Customer Service Support Specialist (Vietnamese Speaker)

HenkelMakati, NCR, Philippines

30+ days ago

Job description

About this Position

As a Customer Service Support Specialist, you will play a pivotal role in facilitating seamless order processing and providing exceptional support to both customers and internal teams. This role offers a unique opportunity to drive operational excellence, support business functions with your technical expertise, and actively contribute to the company's mission of delivering top-tier customer service and operational support.

What you´ll do

Process orders in SAP and Service Cloud for clients via email for accuracy and timely fulfilment
Provide comprehensive support to Customers and Sales, Commercial, Sales, Customer Service and Supply Chain teams
Perform administrative support for the process of Customer Service Support and handle Adhesive order entry processes
Work on tasks as defined by Order to Cash (Asia Pacific) Customer Service Support team where employee is assigned
Execute daily operations, support business and functions with relevant process / technical expertise

What makes you a good fit

Bachelor's Degree in any field

Preferably with at least one (1) year experience in handling SAP and Order Entry Process

Proficiency in MS Excel is preferred; SAP knowledge in order entry is an advantage

Must be detail oriented and customer-service oriented; continuous improvement mindset preferred

Intermediate to advanced Vietnamese language proficiency and with excellent English communication skills (verbal & written)

Amenable to work on a dayshift schedule (9 : 00 AM to 6 : 00 PM), following local country holiday, and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

Flexible work scheme with flexible hours, hybrid and work from anywhere policies

Diverse national and international growth opportunities

Globally wellbeing standards with health and preventive care programs

Gender-neutral parental leave for a minimum of 8 weeks

Employee Share Plan with voluntary investment and Henkel matching shares

HMO healthcare coverage plan

Provident Fund

Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.