Deskside Technician (Rockwell)

Job Description

• Details

Who we are

What will you do

Provide hardware / software support services to onsite client including break / fix

Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Provide hardware / software support services to onsite client including break / fix

Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed

3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10

Experience troubleshooting and replacing hardware onLenovo PCs

Experience using Active Directory

Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client

Experience troubleshooting wireless connectivity issues

Quality Customer Service skills

VPN experience.

Experience with basic hardware printer support

Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you'll get

Work with brilliant minds, often within a global capacity

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

Brazilian and privately owned company

Agility, flexibility, and innovation are in our DNA

Flat organizational structure which enables faster communication and decision making.

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities :

Job Requirements

Job Requirements

Provide maintenance and restoration actions to resolve end-user problems

Responds to end-user problems based on standard procedures and knowledge base

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly both proactively and retroactively

Exceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encountered

VPN troubleshooting

Skills, Licenses, Knowledge, Education and Training Requirements :

High school diploma or equivalent required

General troubleshooting within IT Enterprise and best practices

ServiceNow

Active Directory knowledge

Microsoft Office /

Browser troubleshooting, specifically Chrome

HP PXE imaging via SCCM and Software Center support

Mobility

Adobe

Cisco WebEx and Teams

3+ years relevant experience

Solid foundation of Personal Computer experience

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training

Must have ownership of one's own reliable vehicle

Must provide proof of vaccination and adhere to CDC COVID-19 guidelines

Self starter with ability to adapt to do whatever it takes to resolve issues independently

Reliable and available to assist the team out with genuine desire be a strong asset

Attention to detail and pick things up quickly post training

Keep all required documentation updated

Anticipate roadblocks to effectively plan ahead preventing delays

Who we are