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Quality Analyst (AU Retail, Office-based)
ConnectOSMandaluyong City, Metro Manila, PH30+ days ago
Job type
- Quick Apply
Job descriptionDesigning and creating training programs Previous experience Australian Retail industry desirable Complete safety training, adhere to safety management policies and contributing to reporting Run regular reports, analyze metrics and share findings with relevant teams Report ongoing issues during weekly SME meetings and customer care manager. Maintain Training scorecard for QA to see development of the team’s knowledge. Evaluate support engagements against predetermined quality benchmarks. Recognizing opportunity and organize regular training with stakeholders such as products, stores, explore more, VM team to ensure team provides accurate information. Analyze customer service metrics (e.g., CSAT, FRT, IQS) and their correlation with support team performance Provides input and recommendations that will enhance the customer's experience internally and externally Report ongoing issues to Team leader, Customer Care Manager. Hold regular meetings with internal stakeholders. Regular interaction with team leaders to update performance of team members as well as opportunities to improve process for faster resolution. Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Complimentary Sleeping Quarters, Coffee at no cost Complimentary Office Fitness and Wellness Facilities at no cost Regular Company Events, Work Life Balance, and Career growth opportunities Accessible location at the heart of Metro Manila the Mega Tower, EDSA
Schedule : Monday to Friday (06 : 00 to 03 : 00 PM PHT)
What are we looking for?
Skills Required :
- At least 2 years QA experience
- Must be proficient in Zendesk; minimum of at least 3 years exposure
- Previous experience in customer service environment
Nice to Have :
What will you do?
Join the awesome team and enjoy these benefits & perks :
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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Quality Analyst • Mandaluyong City, Metro Manila, PH
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