BPO Quality Assurance Manager - Alabang

TASQ needs a quality assurance manager to work on-site in Alabang.

Requirements :

• Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them
• Process Control & Verification—Deploy and monitor process verification methods (transaction monitoring).
• Establish control measures in the processes to achieve process stability and consistent delivery. Establish
• quality measurement methods and ensure scores are improved.
• Client Management —Participatein engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause aanalysis, andtake corrective actions.
• Minimum of 6 years' experience / exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up
• At least 3 years of people management background. (Supervisory / Managerial support)
• Effective communication skills. Can drive discussions with sea-level executives.