Assistant Quality Manager

Client Profile : This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position : Assistant Quality Manager

Company Industry : BPO Company

Location : Alabang, Muntinlupa

Postal Code : 1781

Salary Offer : Php60,000-Php70,000

Work Schedule : Shifting Schedule

Work Set Up : Onsite

BENEFITS :

✨Government Mandated Benefits

✨ HMO for Employee and 2 Free Dependents (On Day 1)

✨13th Month Pay

✨Sick Leave

✨Vacation Leave

Job Requirements :

✨Bachelor’s degree holder

✨With at least 7-8 years BPO experience is an advantage

✨With at least 6 years’ experience in Quality management is a plus

✨With at least 3 years people management experience

✨Can start as soon as possible

Job Responsibilities :

✨ Process Management : Ensure strict compliance with the established Quality Framework for all existing processes and implement the same for any new ramp-ups.

✨Client Relationship Management : Participate in client engagement reviews and present quality performance reports to maintain transparency and strengthen partnerships.

✨Process Excellence : Lead both top-down and bottom-up initiatives to identify and implement continuous improvement opportunities.

✨Process Control and Verification : Implement and monitor process verification mechanisms (e.g., transaction monitoring) and establish control measures to maintain process stability and consistent delivery.

✨Client Management : Review and analyze customer complaints, perform root cause analysis, and implement corrective and preventive actions to enhance client satisfaction.

Recruitment Process (Online / Face to face)

✨Initial Interview

✨Second Interview

✨Final Interview

✨Job Offer