WFM Business Intelligence Analyst

Job Summary : As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making.

You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes.

Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively.

Business Requirements Gathering Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs Translate business requirements into clear and actionable BI project specifications   Data Collection and Analysis Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy Analyze data to identify trends, patterns, and insights that can address business opportunities   Performance Monitoring Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations Visual Presentation Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making Present findings such as business insights and recommendations to leaders and decision-makers   Problem-Solving Identifying issues and opportunities within the business through data analysis and recommending solutions Collaboration Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights Innovation Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities   External Qualifications : Bachelor's degree in Business, Data Science, Analytics, or a related field 2-3 years of Call Center experience  Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and / or other data visualization tools Intermediate to advance the management of presentation tools, such as MS Powerpoint and / or Google Slides Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams Great analytical, critical thinking and problem-solving abilities Strong adaptability and capacity to work in fast-paced environments In-depth understanding of organization data flow and its use in management decision-making Must be a self-motivator and self-starter Experience in developing data driven business solutions that drive business outcomes Knowledge in project management to manage and prioritize tasks effectively Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus Must be willing to report onsite and night shift schedule Powered by JazzHR