Senior Training Associate

Work location : Mckinley Hill, Taguig City

Key responsibilities

Facilitate virtual and in-person training for new hire, skill enhancement, knowledge update and compliance training sessions

Send daily attendance, training, and class endorsement reports

Update class training dashboards, curriculum, modules, and assessments, as needed

Track and input trainee assessment and performance data

Perform skill, knowledge and behavior coaching sessions, as needed

Create weekly product knowledge tests, report completion and adherence reports

Perform root cause analysis, document insights, create recommendations and action plans on program KPIs

Participate in quality team calibration calls and submits calibration forms

Attend internal and external training and program calls, as needed

Execute and complete all HR-related governance processes and documentation

Ensure timely and open communication with all partners, stakeholders and clients

Perform peer training observations and provide operations floor support

Provide up-to-date recommendations on training and facilitation trends

Perform and complete ad hoc tasks and deliverables as assigned by training leadership

Job Requirements

Passionate in facilitating for multiple programs and / or lines of business

Solid grasp of the Adult Learning Theory and Kirkpatrick Model

Expert in creating content, training material, assessments, and other training collateral

Proficiency in Microsoft Office Applications

Willing to work at our office in McKinley Hill, Taguig

Qualifications

Must be a Registered Nurse with active license

Minimum 2 years of training experience

Experience in coding, utilization review and denials management are a plus