Japanese Technical Support (HMO and Life Insurance + Php 100,000 - 155,000 gross)

BENEFITS : HMO and Life Insurance

Sick leave, Vacation leave

Dental Insurance

Seminars and online resources about health related topic

Fitness events

Retirement Plans

Recreation And Sports Activities

Free Lunch JOB DETAILS : Company Profile :

This Healthcare Company originated in America. They are experts when it comes to Nutrition, pharmaceuticals, and diagnosis.

Position : Japanese Technical Support for Medical Devices (Willing to Work Onsite)

Industry : Pharmaceutical Company

Salary : PHP 100,000 - 120,000 gross

Location : BGC, Taguig

Schedule : Dayshift, Mid Shift

Work Set-up : Work Onsite

Requirements :

Open for Japanese National, Filipino-Japanese or Filipino grew up in Japan fluent in Japanese (oral and written) with good communication skills in English

Japanese N1-N2 Passer or Level (JLPT certificate not required)

Graduate / Undergraduate of any course (3rd year)

With or without experience in BPO

Responsibilities

Monitor and respond quickly to incoming requests from Japanese clients or customers related to medical devices issues.

Provide first level support in basic troubleshooting across the designated product range by analyzing customer concern and asking the appropriate questions to support the resolution.

Documenting concern and inquiries using the appropriate guidelines and procedures

Evaluate and identify opportunities to drive process improvements that may positively impact team performance and customer experience.