Customer Service Associate / Banking Hybrid Setup

COMPANY PROFILE : This company is a multinational banking and financial services company here in the Philippines for over 30 years. This company is a Top and leading bank in Asia.

Position : Customer Service Associate / Banking

Company Industry : Banking & Finance

Work Location : Eastwood, Quezon City

Work Schedule : Shifting Schedule

Salary : Php 37,000

Training : On Site Work Set-up

After the Training : Hybrid Work Set-Up

JOB REQUIREMENT :

Open for Non-Bachelors Degree

At least 2 years of experience as a Customer Service Specialist.

Experience working in a BPO company is an advantage.

Amenable to attend face to face interview

Amenable to be train on site

JOB RESPONSIBILITIES :

Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.

Introduce, promote and assist customers with digital banking solutions to meet customer needs.

Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.

Manage customer feedback and inquiries effectively.

Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

RECRUITMENT PROCESS :

Assessment (ONLINE)

HR Screening (PHONE)

Operations Interview (FACE TO FACE)

Reference Check

Job Offer