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Customer Support & Operations Assistant (Philippines)

Customer Support & Operations Assistant (Philippines)

Hire OverseasMetro Manila, PH
4 days ago
Job type
  • Quick Apply
Job description

Our client is seeking a Customer Support & Operations Assistant who can manage customer communications and ensure smooth internal workflows. This role focuses on two main areas :

  • Inbox Management – responding to customer inquiries in a friendly, helpful, and effective way with fast turnaround, while maintaining the brand voice.
  • Manual Sticker Edits – using internal tools to process customer feedback and produce corrected versions of stickers with speed and accuracy.

If you’re detail-oriented, thrive in a fast-paced environment, and have excellent English communication skills, this role offers the chance to make a direct impact on both customer satisfaction and operational efficiency.

🎁 Perks & Benefits

  • 💵 Paid in USD , every 15th & 30th of the month
  • 🏖 Up to 14 days of Paid Time Off annually (from Day 1)
  • 📅 Observance of Holidays based on your location
  • 🏡 100% remote – work from anywhere
  • 🚀 Opportunity to directly improve customer experience and team efficiency
  • 🎨 Be part of a creative, customer-focused team environment
  • 🧩 What You’ll Be Doing

    ✉️ Inbox Management

  • Respond to customer inquiries in a warm, helpful, and brand-aligned tone
  • Maintain fast response times while ensuring accuracy and clarity
  • Use standard email templates while also applying problem-solving skills when unique issues arise
  • Research and look up information when needed to resolve customer requests
  • Triage and organize the inbox to keep workflows clean and efficient
  • 🎨 Sticker Edits & Customer Feedback Handling

  • Use internal tools to apply customer feedback to sticker designs
  • Ensure corrected versions are accurate and aligned with requests
  • Maintain quality control—stickers don’t need to be perfect, but they should not make issues worse
  • Deliver edits quickly and consistently
  • ✅ Who You Are

  • Excellent English skills (written & spoken)
  • Friendly, empathetic, and customer-focused communicator
  • Highly organized with the ability to manage multiple conversations at once
  • Detail-oriented with a good eye for catching errors and inconsistencies
  • Comfortable using internal tools and following structured workflows
  • Able to balance speed with accuracy in both communications and edits
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    Customer Support • Metro Manila, PH

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