Helpdesk TechnicianSnaphunt • Philippines
Helpdesk Technician
Snaphunt • Philippines
30+ days ago
Job descriptionPrevious experience in IT support, helpdesk, or technical troubleshooting is preferred Strong understanding of computers, operating systems, software, and basic networking Excellent communication and problem-solving skills Ability to explain technical concepts in clear, simple terms Reliable internet connection and a stable, distraction-free home workspace Familiarity with ticketing systems and remote support tools is an advantage USD $650 – $1,000 per month, depending on experience and technical skill level Due to the high volume of applications, only shortlisted candidates who meet the qualifications will be contacted Please do not send job application inquiries via social media, as all official communication is conducted via email If you do not receive a response, you may reapply after six months for another suitable role within the company
Key Responsibilities
- Provide first-level technical support via phone, chat, and email
- Troubleshoot hardware, software, and basic network-related issues
- Guide users through step-by-step solutions and system navigation
- Log, track, and resolve support tickets accurately and efficiently
- Escalate complex technical issues to higher-level support when required
- Maintain accurate documentation, system updates, and support records
- Ensure timely and professional resolution of technical requests
Requirements
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Helpdesk Technician • Philippines
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