Mandarin-Speaking Bilingual Customer Expert

Job Title : Mandarin-Speaking Bilingual Customer Expert

Location : Rockwell, Ortigas

Work Setup & Schedule : Onsite | Shifting Schedule

Salary Package : 75,000.00

Job Description

We are seeking Mandarin-speaking Customer Experts (open to both native and non-native speakers) who are passionate about delivering excellent customer service. The successful candidate will assist clients through various communication channels, ensuring accurate, efficient, and timely support in both Mandarin and English.

Qualifications

Proficient in Mandarin (reading, writing, and speaking)

At least 6 months of experience in the BPO industry

Willing to work onsite in Rockwell, Ortigas

Amenable to work on a shifting schedule

Applicants are encouraged to include their job description, duties and responsibilities, tools used, certifications, and training in their CV for faster screening.

Recruitment Process

Phone Screening and Validation

Profile Creation and English Assessment

HR Interview

Language Assessment

Client Interview

Job Offer