Qualifications for Information Technology (IT) Staff1. Bachelor’s degree in Information Technology, Computer Science, or a related field2. Strong understanding of computer systems, networks, and hardware / software troubleshooting3.Familiarity with network setup, configuration, and maintenance4.Proficiency in using IT support tools and helpdesk ticketing systems5.Ability to diagnose and resolve technical issues efficiently6.Strong analytical and problem-solving skills7.Good communication skills to support non-technical users