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Urgent | Quality Supervisor | Bohol
TASQ Staffing SolutionsTagbilaran City, Bohol, Philippines30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionAt least 2 years of relevant people management experience within or beyond the BPO space. Ability to think strategically and solve problems through creative means Background in providing constructive feedback and implementing corrective action plans High-level understanding of customer confidentiality standards Passion for developing the skills and know-how of team members Experience in mediation and conflict resolution techniques
As a Quality Supervisor, you will :
- Mentor, guide, and help develop a career path for Quality Analysts;
- Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
- Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
- Establish ambitious but realistic team goals;
- Work with direct reports on plans for executing and measuring progress and sharing results; and
- Identify actionable insights, offer recommendations, and shape teams strategy.
Requirements :