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Service Reporting Analyst

Service Reporting Analyst

Metacom SolutionsQuezon City, Diliman, National Capital Region, PH
30+ days ago
Job type
  • Full-time
Job description
  • Bachelor’s degree in Information Technology, Data Analytics, Business Administration, or a related field.- 2-4 years of experience in data analysis, service reporting, or IT service management.- Familiarity with ITSM frameworks such as ITIL is a plus.-Proficiency in reporting and data visualisation tools (e.g., Power BI, Tableau, or Excel).- Strong analytical and problem-solving skills.- Excellent attention to detail and accuracy in reporting.- Knowledge of ITSM tools (e.g., ServiceNow, Jira) is highly desirable.- Strong written and verbal communication skills.- Ability to work independently and collaboratively in a fast-paced environment.Certifications (Preferred) : - ITIL Foundation Certification.- Data analysis or visualisation certifications (e.g., Power BI, or Excel).Key Competencies- Analytical Thinking- Effective Communication- Stakeholder Collaboration- Initiative and Innovation- Attention to DetailWork setup : Hybrid with 1x onsite a monthWork location : Ilo-ilo and Quezon City DilimanSalary range : 50K to 65KWorking schedule : Mid-Shift 4 pm-12 am, 5 pm-1 am