Real Time Analyst - Cebu (start work by August 15)
TASQ Staffing SolutionsCebu City, Philippines30+ days ago
Job descriptionReal-Time Monitoring : Keep track of call / chat volumes, agent availability, service level compliance, and other KPIs using monitoring tools. Staffing & Scheduling : Modify agent schedules, redistribute workloads, and handle breaks and time-off requests to maintain optimal staffing and schedule adherence based on real-time data. Operational Issue Resolution : Address challenging calls, resolve system problems, and coordinate with operations to reduce service interruptions. Reporting & Analysis : Generate daily, weekly, and monthly performance reports, analyze data for trends, and suggest improvements to boost efficiency and customer satisfaction.
Position Title : Realtime Analyst - Retail (Cebu) | Onsite
Account Type : Retail
Start Date : August 15
Support Type : Voice
Work Setup : Fully Onsite in Cebu
Shift & Rest Days : 24 / 7 schedule
Educational Qualification : Undergraduate or College Graduate
Work Experience :
- At least 2 years as a Realtime Analyst (RTA)
- Preferred : Knowledge of tools such as IEX / Verint or Genesys
- Experience managing real-time adherence and scheduling tools
- Proficient in Excel for data management and analysis
Key Responsibilities :
Create a job alert for this search
Cebu Start By August • Cebu City, Philippines
Related jobs
This role combines business analysis with a strong technical foundation in relational database design and solution architecture.
The Solution Analyst ensures that the application design not only sup...Show moreLast updated: 30+ days ago
About the job : Business and Reporting Analyst - Retail (Cebu City) | Hybrid.Onsite | Hybrid (Cebu)—Not fixed but is flexible.
Philippines Business hours (9am-6pm); Weekends off.Finished at least 2 y...Show moreLast updated: 11 days ago
About the job : Business and Reporting Analyst - Retail (Cebu) | Hybrid.Onsite | Hybrid (Cebu)—Not fixed but is flexible.
Philippines Business hours (9am-6pm); Weekends off.Finished at least 2 years ...Show moreLast updated: 4 days ago Onsite | Hybrid (Cebu) - Not fixed but is flexible.Philippines Business hours (9am-6pm); Weekends off.Finished at least 2 years in college without back subject / s.
Minimum of 2 years experience as a ...Show moreLast updated: 13 days ago You will analyze data sets to identify patterns, create frameworks and develop predictive algorithmic models to deliver intelligent systems that are capable of performing tasks that usually require...Show moreLast updated: 30+ days ago
Solutions Analyst (Cebu)
Azeus Systems LimitedCebu, PhilippinesQuick Apply
- Promoted
Call Center Quality Analyst - (Cebu) | Onsite
TASQ Staffing SolutionsCebu City, Cebu, Philippines Quality Analyst - Retail (Cebu) | Onsite.Undergraduate or College Graduate.Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain.Listen to live, recorde...Show moreLast updated: 30+ days ago
- Promoted
QA Quality Analyst (Cebu City)
TASQ Staffing SolutionsCebu, Cebu, PH Work Arrangement : Onsite (Cebu City) Shift Schedule : 24x7 Shifting Schedule Role Requirements : > .At least 2+ years of experience as a QA Analyst in BPO (retail or sales account exp is an ad...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst - Cebu City
Dempsey Resource Management Inc.Cebu City, Cebu, PH JOB DESCRIPTION : We are seeking detail-oriented e-Commerce Data Analysts with a strong proficiency in MS Excel.Ideal candidates will possess a deep understanding of data analysis tools and database...Show moreLast updated: 30+ days ago
Business and Reporting Analyst - Retail (Cebu City) | Hybrid
TASQ Staffing SolutionsCebu City, Cebu, PhilippinesQuick Apply
- Promoted
Alorica Cebu - Urgent Hiring BPO Agents
JobsAvenuePHCebu City, Cebu, PH Join the Alorica Family – Exciting Career Opportunity Awaits! Ready to start your career at one of the top BPO companies in the Philippines? Alorica is excited to offer you the chance to join our ...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst - Cebu City (Hybrid)
TASQ Staffing SolutionsCebu City, Cebu, Philippines Position : Reporting Analyst / Data Analyst (Cebu).Hybrid (1-2 days onsite per week).Proficiency in MS Excel, PowerPoint, PowerBI, and PowerApps.Show moreLast updated: 30+ days ago
Business and Reporting Analyst - (Cebu City) | Hybrid
TASQ Staffing SolutionsCebu City, Cebu, PhilippinesQuick Apply
- Promoted
Alorica Apas Cebu- Easy & Fast Hiring BPO Agents
JobsAvenuePHCebu, Cebu, PH Join the Alorica Family – Exciting Career Opportunity Awaits! Ready to start your career at one of the top BPO companies in the Philippines? Alorica is excited to offer you the chance to join our ...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst Team Manager - Graveyard Shift - Cebu City
Dempsey Resource Management Inc.Cebu City, Cebu, PH WORK LOCATION : Cebu City WORK SCHEDULE : Graveyard or Shift | Willing to work during peak seasons, weekends, or holidays if needed SALARY : To be discussed - Graduate of any Business and / or IT-relat...Show moreLast updated: 30+ days ago
- Promoted
Quality Analyst - Retail (Cebu) | Onsite
TASQ Staffing SolutionsCebu City, Philippines At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain).Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social me...Show moreLast updated: 30+ days ago
- Promoted
MIS Reports Analyst - Cebu
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is looking for a MIS reports analyst to work on-site in either F.The prescreening interview will be done over the phone.
About the job MIS Reports Analyst - Medical Equipment Support (Cebu).Acc...Show moreLast updated: 30+ days ago
- Promoted
Real Time Analyst - Cebu (start work by August 15)
TASQ Staffing SolutionsCebu City, Cebu, Philippines Realtime Analyst - Retail (Cebu) | Onsite.Undergraduate or College Graduate.At least 2 years as a Realtime Analyst (RTA).
Preferred : Knowledge of tools such as IEX / Verint or Genesys.Experience manag...Show moreLast updated: 30+ days ago
- Promoted
Realtime Analyst - Retail (Cebu) | Onsite
TASQ Staffing SolutionsCebu, Philippines Preferred : tools knowledge like IEX / Verint, or Genesys.Handles real time adherance / scheduler tools.Primary database : Excel (must know how to use).
Continuously track call / chat volumes, agent availab...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst - Cebu
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is looking for a reporting analyst / data analyst to work on site in either F.The prescreening interview will be done over the phone.
About the job Reporting Analyst / Data Analyst (Cebu).Nature ...Show moreLast updated: 30+ days ago
Business and Reporting Analyst - Retail (Cebu) | Hybrid
TASQ Staffing SolutionsCebu City, Cebu, PhilippinesQuick Apply
- Promoted
Reports Analyst (Power BI) - Cebu City, hybrid setup
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is seeking to fill an on-site position for a Reporting Analyst / Data Analyst immediately.The initial pre-screening interview will be conducted via phone.
Position Overview : Reporting Analyst / Dat...Show moreLast updated: 30+ days ago
AI Developer (Cebu)
Azeus Systems LimitedCebu, PhilippinesQuick Apply