[Full-Time] Remote English Customer Service Agent

Pet Media Group is the leading operator of online marketplaces for pets and their related goods and services.

Through our trusted and local brands, we help thousands of animals every day to find a new loving home as well as assisting their human caregivers in the process. Our ambition is to continue to provide trust, safety and convenience to both pets and their caregivers.

Our mission is to partner with and acquire the leading pet and horse marketplaces across Europe, and add value to consumers, businesses and animals alike through technology, marketing, operations and capital.

Backed by world class investors such as Verdane Capital, Back in Black, Otiva Capital and 183 Invest our journey has only begun to grow our portfolio of leading brands within the pet vertical.

About Pet Media Group

Pet Media Group (PMG) is a Stockholm-based startup that acquires, launches, and develops market-leading pet marketplaces globally, with over 1 million animals rehomed every year throughout Scandinavia (hästnet.se), the UK (pets4homes.co.uk), Italy (annuncianimali.it), Spain (mundoAnimalia.com), the Netherlands (puppyplaats.nl) and the US (lancasterpuppies.com).

The way pets find new loving homes has virtually remained the same for ages, and we are on a mission to make that process more trusted, safe, and convenient through innovative technology.

What you’ll be doing

As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders on Pets4Homes and Lancaster Puppies, our UK and US-based marketplaces (www.pets4homes.co.uk, (link removed)). The workload is on our English markets, but knowing Italian, Spanish, Dutch, or German is a big plus. Our users are highly engaged with our website, and we take pride in operating a safe and responsible marketplace.

Your daily tasks will include moderating listings and providing customer support via email. You’ll primarily use our internal back-office systems and Freshdesk to communicate with users. You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards.

Our websites never sleep! We are looking for a remote team member who is available to work up to 40 hours per week for a long-term project covering evenings (CET) and most weekends.

Coverage requirement

• 14 : 00-23 : 00 or 15 : 00-0 : 00 CET
• Most weekends (flexible time) CET
• You must be able to work at least three weekends per month.

What you’ll need to succeed

You are an unpretentious and kind person who does not deem any task too big or too small. With excellent communication skills, you take pride in delivering exceptional service, ensuring every customer feels valued and cared for.

You’re organized, detail-focused, and love solving problems. Working together to find the best solutions is something you enjoy, and your careful eye for detail helps ensure our listings meet high standards before approval.

Requirements

Do you believe you’re our next Petster? In that case, we’d love to hear from you!

We look forward to receiving your application!