MICE Manager

JOB TITLE :  MICE MANAGER

JOB RANK :   MANAGERIAL

Objective of Hiring a MICE MANAGER :

To plan, lead, organize and manage the operations of the MICE team. The team handles group travel requirements of client accounts, requirements of individuals and groups on business and leisure travel, including cruise travel. MICE refers to Meetings, Incentives, Conventions and Events. It is an acronym used in the travel management industry.

Job Description / Responsibilities

1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,

broadening of client base and promotion of products and services of the company.

2. Develop and manage business relationships with client accounts for purposes of client service satisfaction

and retention.

3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and

achieving mutually beneficial goals.

4. Lead and coach team members on identifying new sales opportunities, developing winning proposals / bids

and maintaining excellent client relationships.

5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and

other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a

Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the

Agreement and compliance with travel management policies and procedures.

6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure

accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and

defensible, with appropriate accountabilities, in accordance with company policies and procedures.

7. Monitor payments of clients / client accounts and coordinate with Finance for collection of receivables.

8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.

9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit

of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation

of diversity.

QUALIFICATIONS :

Relevant work experience of at least 10 years in the travel industry.

Working knowledge of flight reservation systems, hotel reservations and online booking tools.

Possesses a wide network of contacts in the travel

industry including competitor agencies, travel suppliers and service providers.

Strong communication skills on verbal and non-verbal communication such as speaking, listening, writing and understanding body language.

People management skills.

Entrepreneurial mindset.

Strong work ethic, a dedication to the morals of hard work, responsibility and integrity in the workplace.

SITE ASSIGNMENT : Head Office – Makati

EMPLOYMENT TYPE : initially under a 6-month service agreement; regularization based on acceptable performance

SALARY RANGE : Php 50,000 or above