You Lead the Way. We’ve Got Your Back.

8th in Fortune Magazine’s 2024 World’s Most Admired Companies#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

• Visualize & simplify end to end card member experience.
• Enable & drive process improvement based on voice of customer feedback.
• Strive to Customer First Resolution (CFR) and reduce bad demand.
• Generate revenue by driving value generation.
• Comprehend and respond to all customer queries (through chat or phone, as required) with immediate resolution (real time) to ensure customer satisfaction.
• Deliver to all the key metrics as per organizational goals.
• Adhere to quality and compliance guidelines.
• Adaptable and customer centric approach to situations to deliver superior service personalization and empathy in communication.
• Able to address 2-3 conversations simultaneously.

Please note that this is a future opportunity in American Express.

Skills and Qualifications :

Additional Details :

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video –

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 5pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).